Terms and conditions
Our animal guarantee
We guarantee our animals to be outwardly healthy and sexed correctly. All sold animals will have voluntarily eaten frozen thawed pinky mice a minimum of five times. We also guarantee live arrival as long as the package is received and signed for by a person at the shipping address on the first delivery attempt. If the package is not signed for and received on the first delivery attempt then our live arrival guarantee is void. No exceptions.
If a problem does arise, you are required to contact me by email within 1 hour of pick up or delivery.
If by rare chance you do receive a DOA (dead on arrival) animal, please include order number and all relevant information along with photos for verification. This is a rare occurrence and has personally never happened to us.
By purchasing an animal from us you are agreeing to our terms and conditions. All shipping charges are non-refundable. No exceptions. If the need arises, you, the customer, will be responsible for all shipping charges to have the animal shipped back to us and have your replacement animal shipped back to you.
There will be no cash refunds given. If we cannot replace your animal with the exact type you had purchased, we will simply apply a credit for the amount towards another animal of your choosing.
Making a purchase binds you to have fully read, understand, comply and agree to all terms and conditions listed. Failure on customers' part to fully read all terms and conditions before making a purchase does not make them exempt from the terms and conditions.